White Glove Support

• Unlimited Onsite and Remote Support: We provide support when your firm needs it most whether its remote or onsite we have you covered.

• Unlimited Network Support: Ensures network uptime and stability, giving accountants peace of mind to focus on client work without disruptions.

• Onboarding and Removal of Employee Requests: We streamline staff transitions, ensuring quick access setup or removal, enhancing security and efficiency for accountants.

• PC Monitoring, Maintenance, Patching:  Ensures systems run smoothly, stay secure, and prevent downtime, allowing accountants to work efficiently.

• Procurement Assistance: We help accountants secure the right technology and software at competitive prices, streamlining operations and enhancing productivity.

• New Workstation Setup Labor Included: Ensures accountants have fully configured, ready-to-use workstations quickly, enhancing productivity at no extra labor cost.

• Office Moves: We ensure your company's relocation is a seamless process. You secure your new office space, while we handle the coordination of technology.

• Hardware Device Replacements: Ensure accountants receive timely updates to faulty or outdated equipment, minimizing downtime and maintaining productivity.

Cybersecurity Suite

• Managed Endpoint Detection and Response (MDR): Continuously monitors and analyzes endpoint activities, detecting and responding to threats in real-time, ensuring data security.

• Managed Endpoint Protection: Ensures continuous monitoring, detection, and response to cyber threats, keeping accountants' systems secure and compliant

• Managed Email Security: Ensures secure communication, detecting and blocking phishing attempts, malware, and spam to safeguard accountants' sensitive data.

• Password Management System / MFA: Ensures secure access, reducing the risk of unauthorized account access and data breaches.

• DNS Management: Ensures that your domain names are correctly linked to the appropriate servers and services, enabling your websites, emails, and other online resources to function properly and securely.

• Simulated Phishing Attacks: Train your employees to recognize and avoid phishing scams, enhancing cybersecurity awareness and reducing the risk of data breaches.

• Vulnerability Scan/Vulnerability Management: Identify and address security weaknesses, ensuring your firm's systems are protected against potential threats.

Expert Management & User Enablement

• Vendor Management: We handle interactions with multiple vendors for software, hardware, and services.

• Monthly Executive Reporting: We provide system performance, security updates, incident summaries, and strategic recommendations, ensuring your firm's IT health and security.

• Managed Backup and Disaster Recovery: Ensures critical data is protected, minimizing downtime and ensuring business continuity.

• BCDR Testing: Ensures your backup and disaster recovery plans work effectively, safeguarding client data and maintaining business continuity.

• IT Documentation: Ensures efficient troubleshooting, compliance, and streamlined operations, enhancing your firm's productivity and security posture.

• Asset & Inventory Management Report: Tracks and documents all IT assets, ensuring efficient utilization, timely maintenance, and informed decision-making for your firm's resources.

• IT Budget Preparation: Planning and allocating financial resources for technology needs, ensuring your firm stays within budget while maintaining optimal IT operations and growth.

• Technology Business Review Meeting: Assesses your firm's IT strategy, performance, and needs, aligning technology investments with business goals and ensuring ongoing efficiency and security.

• Security Awareness Training: Educate employees on recognizing and responding to cyber threats, reducing the risk of data breaches and enhancing overall security.